Have you ever had a string of Christmas lights go out? I can't think of anyone who hasn't but It can be a highly frustrating experience and in the past I dealt with it personally by putting them permanantly in the circular file.... Unfortunately it is not that easy when the lights are pain-stakingly attached to a steel frame. Also unfortunate but a fact of life (our lives...) is that it often seems to happen when a customer recieves his/her display after it has been shipped to them and obviously handled without care. In this situation it is usually that the bulbs have been jiggled around during shipment. I have issues will transportation companies.....believe me! Also unfortunate is that they (trucking companies) are the only way to get displays to most people, since there are very few companies that create holiday light displays such as these..

Each individual bulb has two wires that must make contact with the wires in the light strings. If a bulb comes loose, is removed or the wires shift for some reason the entire light string will be dead. Sometimes a bulb may even fall out during shipment, but that is rare as these bulbs are designed to be snap and lock in place, as all quality commercial grade bulbs are....

Sometimes after a shipping issue like this it is as simple as just jiggling the bulbs, one might have come loose. Of course check to make sure all of the bulbs are in place. Please understand that a burned out bulb will not cause the light string to go out. This is a loose connection or a wire that is not making contact. If you remove one of the bulbs you will see the wires that come down on the sides of the bulb itself, they do need to be perfectly centered in each side groove when replaced in order to create your contact or continuity.

There are only a few reasons why an entire strand of lights won't work. Here are a few you can check:

1. The light set is not plugged into a power source or the rest of the light stack. This has happened to me many times believe it or not.. sometimes it is the simple things that trip you up...

2. The fuse (in the plug itself) has expired and needs to be replaced (which should not happen on a new item).

3. A bulb(s) is broken and has broken the circuit in the strand (needs to be replaced).

4. All the bulbs are burnt out (which could not happen on a new item).

5. A bulb(s) is not seated firmly in the husk and needs to be pressed firmly down again into it. This happens unfortunately sometimes during shipment, the shipping companies are not always as careful as they should be with fragile packages.

6. A bulb's dumet wires are not aligned properly (along each side of the bulb unit) and need to be straightened to properly make connection in the husk unit.

Replacement bulbs should be sent with all orders, but if you need more please go to our accessories page. http://www.holidaylightingdisplays.com/Accessories.html

Try troubleshooting for these issues.  You'd be surprise how many people find a string simply not plugged in.  Or, sometimes because of the unpacking process a bulb is tugged on and becomes loose thereby breaking the circuit.

Please inspect each bulb for breakage or looseness, take the bulb out of the husk to see if the dumet wires are properly aligned and then put it back into the husk, pressing each one firmly into place.

One of the most helpful tools we have here is the Lightkeeper Pro bulb tester... we use it, we sell it and we don't want to ever have to live without it. This $25 tool has replaced our $200 commercial tester. Information on this can be found here..... www.lightkeeperpro.com  and if you want to buy one here is the link below.The Lightkeeper Pro guys also have a wonderful video on their site explaining exactly how to use this tool. We recommend them highly.

Lightkeeper Pro Tester Price: $23.99